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If you need to return or exchange any item purchased from zzwheels.com, please notify us by calling 626-443-2500. Our sales staff will be glad to assist you. You will be given a Return Authorization Number. We will accept returns within 10 days of delivery.
General Return Information
A full credit will be issued for the following reasons:
- Wrong merchandise is received and zzwheels.com is at fault.
- Merchandise is defective
- Merchandise does not fit properly, and was approved by zzwheels.com, and there is no "customer request disclaimer" on your invoice.
Any other returns will be subject to the following deductions: All returned orders (or orders refused delivery) not meeting the above circumstances will be subject to a 20% restocking fee, along with all shipping costs. Credit will take at least 2 weeks to be issued to ensure the accuracy of any shipping/handling fees.
Return Conditions and Procedures
All merchandise must be in new condition. Wheels must not have tires mounted on them, or been mounted onto a vehicle. All merchandise must be properly packaged. Whenever possible merchandise should be packaged the same way and with the same materials as it was received.
- If product is returned by customer: Please use UPS or FedEx Ground. Do not ship via U.S. Postal Service.
- Make sure merchandise is fully insured.
- Customer info and return authorization number must be clearly printed on the package.
- Wheel must be secured and well protected in the box. Any Styrofoam packing material received with the shipment must be reused in the same way.
Shipping Method
zzwheels.com ships within the United States and Canada. At this time we do not accept international orders. zzwheels.com uses FedEx Ground to ship all orders within the United States. The price of shipping any product from zzwheels.com varies, according to the location of the recipient and the size of the order. Each order's shipping charges are calculated during time of purchase. Please check for approximate shipping times from our warehouse to your doorstep.
How to order
Please give our sales staff a call at 626-443-2500 to place your order or to receive assistance in helping you make the correct choice for your needs.
To order via fax please include all of the following information in your fax:
- Name (First and Last)
- Address
- Contact Info (Phone & E-mail)
- Make, Model & Year of Vehicle
- Style, Size, Color & Quantity of Product(s)
Fax this information to 626-443-2500
A sales representative will contact you regarding payment options.
Warranty
Manufacturers Warranties
Wheels are covered 1-year finish and structural warranty by manufacturer. Zzwheels.com does not express or imply any other warranties. For us to process any wheel warranty, the wheel will have to be sent back to zzwheels.com by (UPS or FEDEX ground) for inspection at the customer's expense. If the wheel is deemed to be defective, zzwheels.com will send a new replacement wheel to you.
Damaged Product
If your product has been damaged in shipment, you must contact us within 48 hours of receipt. Please call us immediately 626-443-2500. Ours customer service representative will guide you through the return and replacement process.
Check for Accuracy
When you receive you order, make sure to check that all pieces are the correct size, color, and any extras (such as installation kit) have been enclosed. If you purchased wheels only, make sure the shop test fits all four wheels before mounting tires on to them. Once a tire is mounted on a rim, it is not returnable. If you have any concerns, please call 626-443-2500 and let us know.
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